Reference

How ombak128 Handles Your Personal Data

Your account data — including your registered details and payment activity through DANA, OVO, or GoPay — is handled with clear rules on what we collect, why we collect it, and how long we keep it.

Account Data ProtectionLocal Payment PrivacyCookie ControlsData Access Rights
ombak128 How ombak128 Handles Your Personal Data
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Privacy at ombak128 is not a checkbox — it shapes how we build account flows, store payment records, and respond to access requests. Here is what that looks like in practice across the four areas that matter most to your account.

Account Security Your account is protected with password hashing and session tokens. Unusual login attempts — such as a new device or unfamiliar location — trigger a verification step before access is granted.
Cookie Controls We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can review and adjust cookie preferences from the settings panel in your account.
Data Retention We keep your account and transaction data for as long as your account is active and for the period required by applicable local law after closure. When that period ends, data is deleted or anonymised.
Your Access Rights You can request a copy of the data we hold on your account, ask us to correct inaccurate details, or request deletion where local law permits. Submit requests through Live Chat or email support.
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about your data, want to request a correction, or need to know what information we hold on your account, our support team can help. Reach out through any of the channels below and we will respond as quickly as we can.

Live Chat Open the chat window from your account dashboard for direct help with data queries, account access questions, or correction requests during support hours.
Email Support Send your privacy request to our support address. Include your registered account details so we can locate your data record and respond accurately.
Account Help Centre The Help Centre inside your account covers common privacy questions — how to update your details, how to request data deletion, and how cookies work on our platform.

Common Questions About Your Privacy on ombak128

These are the questions we hear most often about how your data is handled. If your question is not covered here, reach out through Live Chat or the Help Centre inside your account.

We collect your registered name, contact details, and the payment method you link — such as DANA, OVO, or GoPay. Device and session data is also collected to secure your account against unauthorised access.

We do not sell your data. Payment processors like DANA, OVO, and GoPay receive only the information needed to complete your transaction. No broader sharing happens without a legal basis.

Your data is kept while your account is active and for the retention period required by applicable local law after you close it. Once that period ends, we delete or anonymise the record.

Yes. Submit a data access request through Live Chat or email support with your registered account details. We will locate your record and respond with the information we hold.

Log in to your account and go to account settings to update contact details. For corrections that require verification — such as a name change — contact support through Live Chat or email.

We use session cookies for login continuity and analytics cookies to improve the platform. You can review and adjust your cookie preferences in the settings panel inside your account at any time.